FAQs

Frequently Asked Questions: General

1. Who are you and how long have you been doing this?

We’re a small, local co-hosting company built on proven systems and strategies that have already been used to optimize thousands of listings nationwide. While our business is new, the process we use is backed by years of real-world Airbnb experience and data.

2. Are you part of a bigger company or an independent team?

We’re completely independent. That’s the beauty of it. You’re not dealing with a corporate structure or layers of people. You work directly with us, the ones who actually run your property day to day.

3. How many properties do you currently manage?

We intentionally keep our portfolio small so we can give every property our full attention. We’d rather manage a few listings at a top-performing level than hundreds at an average level.

4. Do you only manage Airbnbs or also Vrbo and others?

Airbnb is our main focus since that’s where the majority of short-term rental demand is. But we do also list on Vrbo and Booking.com. We handle the communication and calendar integration between platforms.

5. How hands-on are you personally with each property?

Completely. You’ll have our direct numbers and talk to us, not an assistant. We treat every property like it’s our own investment.

Performance & Optimization

6. What exactly do you do to make a property perform better?

We focus on data. We look at your search visibility, click-through rates, and booking conversion rates, then adjust everything, from photos and titles to pricing and guest messaging, to push those numbers higher.

7. How do you get listings ranked higher on Airbnb?

By working with Airbnb’s algorithm, not against it. We use dynamic pricing, optimized photo sequencing, fast response times, and guest experience improvements that boost your listing’s first-page visibility.

8. What is “conversion optimization,” and how does it help me?

It’s the art of turning window shoppers into bookers. Every decision we make, from lighting in photos to pricing psychology, is built to increase your property’s booking rate.

9. How soon will I start seeing results after you take over?

Typically, within the first 30 to 60 days. By 90 days, performance usually compounds as reviews and rankings start to climb. Most of our optimization will see immediate results, but building real momentum takes some time.

10. What kind of increase in revenue or occupancy should I expect?

It varies, but on average, owners switching to our system see 20 to 40% higher revenue than before, depending on the starting point and market.

Superhost Status & Listing Ownership

11. Will my property be listed under my own Airbnb account or yours?

Yours. You’ll always be the true owner of the listing. That way, all the reviews, history, and Superhost status stay with you forever.

12. What happens if we part ways in the future?

You keep the listing, reviews, Superhost badge, and reputation. The backend tools like our pricing software and management systems will simply be disconnected.

13. What is “conversion optimization,” and how does it help me?

It’s the art of turning window shoppers into bookers. Every decision we make, from lighting in photos to pricing psychology, is built to increase your property’s booking rate.

14. How do you help me earn or keep Superhost status?

Airbnb does a Superhost check every quarter, so we make sure to comply with all their requirements and maintain that badge.

15. Why does Superhost status matter so much?

Airbnb’s data shows that losing Superhost status can cut your revenue by up to 20%. It directly affects visibility, booking trust, and RevPAR. That’s why maintaining it is a top priority for us.

Photography & Marketing

16. What makes your photos different from standard Airbnb photos?

Every shot we take is designed to sell the stay, not just show the space. We plan every angle, lighting, and sequence to drive clicks and bookings. It’s not about bright and clear photos, it’s about conversion.

17. How do you decide which photos to use as the cover image?

We test different thumbnails and track which ones perform best in terms of clicks. The first five photos are the most important, so we treat them like ad creative, strategic and intentional.

18. Will you help write the listing description and captions too?

Absolutely. We handle all of it, including the description, title, and captions. We know what kind of language converts browsers into paying guests.

Pricing, Fees & Contracts

19. How do you charge for your services?

We take a percentage of your booking revenue. It’s simple and performance-based. If you don’t earn, we don’t earn.

20. Are there any upfront costs or hidden fees?

There are only two possible initial costs:

Professional photography
This is extremely important for maximizing listing performance, and most owners quickly recover this investment through increased bookings.
A Guesty subscription (if you don’t already have one).
To fully provide our management and optimization services, you’ll need a Guesty account. If you don’t already have one, plans typically start around $25 per month per listing.

That’s it — no hidden fees.

Ongoing costs are limited to normal operational expenses such as cleaning and maintenance, which are always transparent and directly tied to your property.

21. Do you require a contract or long-term commitment?

All we ask is that you sign a simple contract to give us at least 90 days to show what we can do. That’s enough time to prove our worth and build momentum.

22. What if I decide to stop working with you?

No problem. You can leave anytime after the initial 90 days, no penalties or strings attached.

23. Do you take any portion of cleaning fees or maintenance charges?

No. Cleaning fees go 100% to the cleaners. We help coordinate and manage them, but you see everything transparently.

24. Do you have insurance?

We don’t carry a separate company insurance policy, but Airbnb provides built-in coverage on every booking through their Host Guarantee and Host Protection Insurance, which cover up to $1 million in property damage or liability. We also recommend that owners keep their own short-term rental insurance policy for extra protection. Between the two, your property and guests are fully covered.

Operations & Guest Management

25. Who handles guest communication and check-ins?

We do, 100%. Guests message us directly and we respond fast, 24/7.

26. How do you ensure guests have a 5-star experience?

It’s a combination of response time, clear communication, clean presentation, and proactive touches like local guides and fast problem-solving.

27. Who cleans the property after each stay?

We hire reliable local 5-star cleaners who we personally vet and audit. We check their work regularly and keep accountability high. Good housekeeping is the backbone of this business, so we ensure it’s done properly.

28. How do you handle issues like damage or bad guests?

We handle guest claims, coordinate with Airbnb’s resolution team, and make sure you’re protected financially and operationally. However, it starts with preventing the issue in the first place. We use a screening system that helps reduce the ability for bad guests to book. Airbnb has also improved their AI to catch problematic guests before they ever confirm. Rest assured, we don’t want to deal with parties, damage, or complaints any more than you do.

29. How quickly do you respond to guest messages or emergencies?

Usually within minutes. Fast responses help rankings and prevent issues from escalating. We will discuss with you how and when to escalate certain scenarios to you as well. We always want to be on the same page.

30. Do you handle maintenance?

You will be responsible for covering the cost of maintenance at your property, but we will manage and coordinate it for you. We will always report any maintenance issues first. We can also establish a “ceiling cost” for minor repairs, meaning under a certain dollar amount we’ll just take care of it right away and report to you later. Anything over that amount, we’ll wait for your approval.

Owner Involvement & Transparency

31. How involved do I need to be once you start managing the property?

Not much. Most owners just want updates and reports, and we handle everything else. However, if you want to be involved in certain operations, we’re more than happy to discuss that.

32. Will I still be able to log in and see my Airbnb dashboard?

Yes, absolutely. You have full access and visibility at all times.

33. How often do you send performance reports or updates?

We send regular monthly reports, but you’ll likely hear from us even more often in the first few months as we optimize.

34. Do I get to approve bookings or pricing changes?

You can if you want to, but most owners let us handle it entirely since it’s what we specialize in.

35. How quickly do you respond to guest messages or emergencies?

Full control. It’s your listing, your account, and your asset. We’re just the team making it perform better.

Getting Started

36. What does the onboarding process look like?

We start with a short property audit, schedule professional photos, create the listing, integrate all of our software and dashboards, optimize your listing, and go live, usually within about two weeks (but often sooner). As soon as we get our photos back, we can usually go live that same day. During the audit, we may suggest certain upgrades to your property that could help performance. You can approve or decline those suggestions. We’ll optimize to the fullest extent possible with what we have to work with.

37. What do you need from me to get started?

A short property audit, which can include an in-person walkthrough or screen-share session to review your current listing insights.

A brief agreement outlining responsibilities, fees, and the 90-day commitment to give us time to prove results.
Coordination for professional photos (we’ll handle coordinating the photographer).
Adding us as a co-host on your Airbnb listing so we can fully manage and optimize it.

Adding us to Guesty with full access to begin implementing our dynamic strategies and listing optimization. If you do not have a Guesty account, this is a quick account creation and setup.

Once we’re added, we take over from there and keep you updated throughout the process.

38. What’s the minimum time commitment?

90 days. That gives us enough time to build momentum and show measurable results.

39. What happens during the first 90 days?

We optimize everything — pricing, photography, ranking, and reviews. You’ll see visibility and booking momentum climb as we collect data and fine-tune your listing.

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